Take a look at Google Trends stat as below.
We are entering the third month of 2019 — and do you know that one of the most common questions (inquiries) we receive are related closely to chatbot?
If you are planning to implement chatbot for your website or simply want to know more about chatbot in Malaysia, this article is going to strike you right at the heart.
Carry on reading and you will learn everything about chatbots.
According to Wikipedia, a chatbot is a computer program or an artificial intelligence which conducts a conversation via auditory or textual methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, thereby passing the Turing test.
In layman's term, a chatbot serves as your customer service or front desk associate that works 24 hours a day and 365 days in a year without off days. More importantly, the verbiage used by the chatbot is standard and inquiries can be managed smartly (and in a timely manner).
With chatbot integrated to the business website, your customers no longer need to wait for hours for a response as all inquiries will be responded within seconds.
Chatbot is still very new in Malaysia.
There are many companies who had tried using Chatbots and most of them felt that chatbot isn't as easy to use/configure as once though.
The whole chatbot technology is relatively new and while it had proven to be very effective, chatbot requires extremely configurations.
As the chatbot will be front-face for businesses, the stakes are high (expected) and you wouldn't want to face customer complains right after deploying chatbot technology to your website.
Definitely on your needs, there are quite a few chatbot services that you can use for your business. It is important to understand that since Malaysian way of having a conversation is different compared to the United States or United Kingdom.
Therefore, choosing the right chat chatbot services that fit Malaysian businesses is a crucial step.
Here are the top chatbot services that can be configured to fit Malaysian businesses.
AiChat.com — This is a Singaporean developer company that provides a rather intuitive chatbot services.
ManyChat.com — ManyChat is one of the prominent chatbot powered by Facebook Messenger. Highly affordable with free and paid plans, this is one of the great options to start with.
ChatFuel.com — ChatFuel is an alternative to ManyChat and it offers many great features. Comparing to ManyChat, ChatFuel is slightly more experience as pricing is related to the number of subscribers you have.
Yes, implementing chatbot into your business marketing strategy will certainly make a differences in Malaysia — which can easily make your business profitable by converting more leads and faster.
Here's a challenge. The entire process of setting up chatbot is complicated and time consuming. More importantly, you are required to have some level of knowledge to really turn it into a success.
And here's where we come in.
Marketing Lancers has a dedicated team of chatbot project managers which can help you launch your first chatbot in Malaysia without hassle.
Launch your first chatbot
Don't just dream or wonder. Ask us for more information and we are happy to help you with launching for your first chatbot in Malaysia.